Refund, Cancellation & Replacement Policy
MyPhotoStudio - SaaS Platform for Photo Studios
MyPhotoStudio is a SaaS (Software-as-a-Service) platform that helps photo studios and photographers manage online galleries and accept print orders from their customers. MyPhotoStudio itself does not operate as a photography studio, does not produce printed photos, and does not deliver physical products. Each studio that uses MyPhotoStudio is an independent business and manages its own pricing, orders, printing and delivery.
This Refund, Cancellation & Replacement Policy explains the limited role of MyPhotoStudio and clarifies that all order-related commitments, including refunds and replacements, are the responsibility of the individual studios using the platform.
1 Role of MyPhotoStudio (Platform Only)
- MyPhotoStudio provides the technology infrastructure for studios to host galleries, collect photo selections and accept orders.
- MyPhotoStudio does not sell printed products or digital photo packages directly to end customers.
- MyPhotoStudio does not control studio pricing, product types, delivery timelines or service quality.
- MyPhotoStudio does not collect or hold customer payments on behalf of studios. All payments are processed directly to the respective studio’s own Razorpay account or other payment method set up by that studio.
- MyPhotoStudio does not issue refunds, replacements or cancellations for any orders placed by customers with studios using the platform.
2 Studio-Level Refund, Cancellation & Replacement
- Each studio registered on MyPhotoStudio acts as an independent vendor and is fully responsible for its own refund, cancellation and replacement policies.
- When a customer places an order for prints or other products through a gallery hosted on MyPhotoStudio, the order is placed with the respective studio, not with MyPhotoStudio.
- Studios may define their own rules regarding:
- •Eligibility for cancellations before printing starts
- •Refunds in case of order mistakes or duplicate payments
- •Replacement of damaged or incorrect prints
- •Cut-off time for making changes to orders
- Customers must check and follow the specific refund and cancellation terms provided by the studio from which they are ordering.
- Any request for refund, cancellation or replacement must be raised directly with the concerned studio using their published contact details.
3 Customised Photo Prints & Non-Refundable Orders
- Printed photos, albums and other personalised products are typically customised based on the customer’s selection and cannot be resold.
- In many cases, once the studio has started printing or preparing the order, it may not be possible to cancel, modify or refund that order. This decision lies entirely with the studio.
- Customers are strongly advised to carefully verify:
- •The selected photos
- •Print sizes and quantities
- •Delivery details and studio terms
4 Payment Issues & Technical Errors
- All payments are processed through the respective studio’s Razorpay account (or any other payment gateway configured by that studio).
- If a payment is debited from the customer’s bank but the order is not reflected, the customer should first contact the studio with payment proof (transaction reference, date, amount).
- The studio may coordinate with the payment gateway/bank if required. MyPhotoStudio cannot access or modify payment transactions and does not have authority to issue payment reversals.
- In case of technical errors related to the MyPhotoStudio platform (such as gallery access issues or order submission failures), MyPhotoStudio may assist the studio with technical investigation but remains separate from any financial resolution between the studio and customer.
5 Disputes, Complaints & Support
- All complaints related to:
- •Print quality or colour
- •Missing or delayed deliveries
- •Wrong photos or sizes received
- •Order-specific communication
- MyPhotoStudio is not a party to the contract between the customer and the studio and is not responsible for resolving service disputes.
- If a customer believes a studio is misusing the platform or violating basic standards, they may inform MyPhotoStudio, and MyPhotoStudio may review such reports and take appropriate action regarding that studio’s platform access. However, this does not include providing refunds or compensation from MyPhotoStudio.
Important: MyPhotoStudio is a technology platform only. We do not handle printing, shipping, or financial settlements between studios and customers. Any refund, cancellation or replacement is at the discretion of the studio fulfilling the order. Customers should always review the specific studio’s policies and communicate directly with the studio for order-related issues.
This Policy may be updated from time to time to reflect changes in our platform or applicable regulations. The latest version will always be available on this page.