Refund, Cancellation & Replacement Policy

1 Role of MyPhotoStudio (Platform Only)

• MyPhotoStudio provides the technology infrastructure for studios to host galleries, collect photo selections and accept orders.
• MyPhotoStudio does not sell printed products or digital photo packages directly to end customers.
• MyPhotoStudio does not control studio pricing, product types, delivery timelines or service quality.
• MyPhotoStudio does not collect or hold customer payments on behalf of studios. All payments are processed directly to the respective studio’s own Razorpay account or other payment method set up by that studio.
• MyPhotoStudio does not issue refunds, replacements or cancellations for any orders placed by customers with studios using the platform.

2 Studio-Level Refund, Cancellation & Replacement

• Each studio registered on MyPhotoStudio acts as an independent vendor and is fully responsible for its own refund, cancellation and replacement policies.
• When a customer places an order for prints or other products through a gallery hosted on MyPhotoStudio, the order is placed with the respective studio, not with MyPhotoStudio.
• Studios may define their own rules regarding:
  • •Eligibility for cancellations before printing starts
  • •Refunds in case of order mistakes or duplicate payments
  • •Replacement of damaged or incorrect prints
  • •Cut-off time for making changes to orders
• Customers must check and follow the specific refund and cancellation terms provided by the studio from which they are ordering.
• Any request for refund, cancellation or replacement must be raised directly with the concerned studio using their published contact details.

2A Soft Copy / Digital Download Orders

• Where a Studio has enabled digital downloads (soft copy orders), customers may purchase the right to download specific photos from an event gallery.
• Digital download orders are fulfilled instantly upon payment confirmation. The customer receives immediate access to download their purchased photos through the gallery platform.
• Because digital files are delivered instantly and cannot be "returned" once accessed or downloaded, soft copy / digital download orders are generally non-refundable once the download has been made available to the customer.
• Exceptions — such as a technical failure preventing the download — are at the sole discretion of the respective Studio. Customers must contact the Studio directly with evidence of any such issue.
• MyPhotoStudio does not issue refunds for soft copy orders and is not a party to the transaction between the Customer and the Studio.

3 Customised Photo Prints & Non-Refundable Orders

• Printed photos, albums and other personalised products are typically customised based on the customer’s selection and cannot be resold.
• In many cases, once the studio has started printing or preparing the order, it may not be possible to cancel, modify or refund that order. This decision lies entirely with the studio.
• Customers are strongly advised to carefully verify:
  • •The selected photos
  • •Print sizes and quantities
  • •Delivery details and studio terms
  before confirming an order.

4 Payment Issues & Technical Errors

• All payments are processed through the respective studio’s Razorpay account (or any other payment gateway configured by that studio).
• If a payment is debited from the customer’s bank but the order is not reflected, the customer should first contact the studio with payment proof (transaction reference, date, amount).
• The studio may coordinate with the payment gateway/bank if required. MyPhotoStudio cannot access or modify payment transactions and does not have authority to issue payment reversals.
• In case of technical errors related to the MyPhotoStudio platform (such as gallery access issues or order submission failures), MyPhotoStudio may assist the studio with technical investigation but remains separate from any financial resolution between the studio and customer.

5 Disputes, Complaints & Support

• All complaints related to:
  • •Print quality or colour
  • •Missing or delayed deliveries
  • •Wrong photos or sizes received
  • •Order-specific communication
  must be taken up directly with the respective studio.
• MyPhotoStudio is not a party to the contract between the customer and the studio and is not responsible for resolving service disputes.
• If a customer believes a studio is misusing the platform or violating basic standards, they may inform MyPhotoStudio, and MyPhotoStudio may review such reports and take appropriate action regarding that studio’s platform access. However, this does not include providing refunds or compensation from MyPhotoStudio.

6 SaaS Platform Subscription — Refund & Cancellation for Studios

This section applies to Studios that have purchased a MyPhotoStudio subscription plan (such as Starter, Basic, Quarterly, Yearly Pro, High Volume or Enterprise plans).

• Prepaid plans: All MyPhotoStudio subscription plans are prepaid. The plan is activated immediately upon payment and grants the Studio access to the platform for the specified validity period and event quota.
• No refunds on activated plans: Once a subscription plan has been activated and platform access has been granted, the plan fee is non-refundable. This applies regardless of how much of the plan validity period or event quota has been used.
• Partially used plans: If a Studio has used some events under a plan and wishes to cancel before the validity period ends, no refund will be issued for the remaining unused events or validity period.
• Technical failure exception: If a Studio is unable to access the platform due to a verified technical failure caused solely by MyPhotoStudio (and not by the Studio’s own network, device, or configuration), MyPhotoStudio may at its discretion offer a plan extension or credit. Refunds in such cases are assessed on a case-by-case basis.
• Plan upgrades: Studios may upgrade their plan at any time. The cost of the new plan will be charged in full. No partial credit is provided for the remaining balance of a previous plan unless explicitly agreed by MyPhotoStudio.
• Cancellation: Studios may stop using the platform at any time. Cancellation does not entitle the Studio to any refund of the subscription fee already paid.
• Contact for subscription queries: For any questions regarding your subscription plan, contact MyPhotoStudio directly at +91-99440-33108 or [email protected].